Structured service catalog
Capture categories, service items, room context, resource context, quantities, urgency, and instructions from the first request.
Workplace operations
Resolve workplace issues before they slow the office down
Centralize workplace requests, route them to the right team, and keep employees informed without losing issues in chat or email.
Requestscentralized
Ownersclear
SLAsvisible
Capabilities
Workplace ticketing built for daily workplace reality
The capabilities are tied to real workplace workflows so value, setup, and operations stay clear.
Operational routing
Assign work to service managers, facilities, reception, workplace services, visitor managers, or site owners.
Status visibility
Employees see progress while operators track notes, cost centers, recurring services, auto-close behavior, and response patterns.
Feature checklist
What teams can actually expect
Request categories for facilities and workplace services
Location context for building, floor, zone, room, or desk
Service items, quantities, setup details, requester notes, and manager notes
Assignment, ownership, status, priority, cost center, and timestamps
Employee notifications, requester updates, cancellation, and resolution updates
Recurring service requests for recurring bookings
Auto-close and closed/removed states for operations cleanup
Recurring issue analytics
Connection to rooms, desks, visitors, and resources
Workflow
From setup to measurable improvement
Submit request
Resources, roles, locations, and rules are modeled cleanly once.
Route to owner
Employees get fast workflows for planning, booking, and arrival.
Resolve and measure
Workplace teams use signals to improve capacity, services, and policies.
Operational impact
A shared source of truth for workplace decisions
Centralize workplace requests, route them to the right team, and keep employees informed without losing issues in chat or email.
FAQ
Frequently asked questions
What belongs in workplace ticketing?
Facilities issues, resource problems, service requests, and office operations tasks.
Can tickets be tied to locations?
Yes. Building, floor, zone, room, desk, or resource context is central.
How does this help managers?
It exposes issue volume, recurring failures, and service response patterns.
Start with a focused pilot
Build a workplace experience people can rely on
Launch the first Desklix workflows with real teams, real spaces, and useful planning data.